Welcome to the Masters Home Improvement Product Return Portal. This page will allow customers to lodge a return claim for eligible products. Please select the relevant product return category from the list below. A description of each category can be viewed by moving your mouse over each category. After reading all the descriptions, please click on the relevant button for your product return.

Faulty Products

Faulty Products

Please click continue if your product has a defect.
For example

  • Washing machine doesn't spin or drain
  • Battery does not charge to full capacity
  • Leg fell off of chair

Installations

Installations

Please click continue if you have an issue with the installation of any Masters installed products. This does not include product related issues. If you have a product related issue, please refer to the Faulty Products section.
For example:

  • Faulty Product – Laminate has stated to peel off of kitchen door
  • Installations – Floor has been installed and now has buckled

Product Damaged On Delivery

Product Damaged On Delivery

Please click continue if your product was damaged in transit during delivery
For example:

  • Appliance was dented during the delivery process

Missing Components

Missing Components

Please click continue if your product is missing a component(s)
For example:

  • 6 piece screw driver set missing a piece
  • Screws missing from table setting - unable to assemble

Safety

Safety

If product has potential to cause harm or injury please call hotline: 1300 767 969

Safety Link

Masters Home Page

Masters Home Page

Please click the link below to return to the Masters home page.

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